Who receives our service? |
Just
because we all sell to purchasing departments and to departmental
heads does not mean they are our customer. Quite the contrary
most of the people we deal with day to day are either:-
-
Engineers
-
Dispatch
Departments
-
Quality
managers
-
Tools
and test managers.
Hence,
these are the people who we consider to be the customer and it is
their needs we focus on.
|